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Shipping to UK addresses

We have well over a thousand frames in stock which allows us to send out many orders the same day however it would be impossible to stock every frame that is available from our suppliers and every lens prescription in each lens design and coating or tint option.

If we are out of stock of a particular frame we shall email you with an updated delivery date.

As a guide you should expect to receive your orders within seven to fourteen working days with single vision lenses taking nearer to seven days and varifocals nearer to fourteen.

We use Special Delivery™ Next Day so that we can deliver to 99% of addresses in the UK by 1pm the next working day once your new glasses are finished.

Whilst our aim is to meet these times wherever possible, there

may be slight delays in some extreme circumstances, e.g. traffic

delays or adverse weather conditions.

Your delivery is tracked and we shall e-mail you the tracking code so that you can follow its progress here. (please put a clickable link here to http://track2.royalmail.com/portal/rm/track;jsessionid=0LABQFSPMRBO0FB2IGJFGAQ;jsessionid=0LABQFSPMRBO0FB2IGJFGAQ?catId=22700601&emt=emt&track=track&default=default&imageRootPath=&loc=en_GB&keyname=track_home&gear=track )

On delivery your order will need to be signed for. Royal Mail normally make their deliveries on Mondays to Fridays if you would like to have your delivery made on a Saturday please let us know by email and we can arrange this for you.

If nobody is at home when your delivery is made a card will be left asking you to either collect from the local depot or arrange a redelivery.

Please note that we can only make deliveries to the address that was put on your order.

Shipping to Worldwide Addresses

We have well over a thousand frames in stock which allows us to send out many orders the same day however it would be impossible to stock every frame that is available from our suppliers and every lens prescription in each lens design and coating or tint option.

If we are out of stock of a particular frame we shall email you with an updated delivery date.

As a guide you should expect to receive your orders within seven to fourteen working days with single vision lenses taking nearer to seven days and varifocals taking nearer to fourteen.

We use Royal Mail International Signed For™ for deliveries outside of the UK and we charge £11.95 to cover postage charges.

As we use Airmail the Royal Mail will take the following to deliver your new eyewear:

Three days to deliver to Western Europe

Five days to deliver to Eastern Europe

Seven days to Worldwide destinations

On entering the delivery country taxes and import duties will be paid by the customer. Since these charges vary across the world we do not have any control of what is payable on the order. Should you need advice relating to import duties and taxes you should contact your customers office.

We track all International Signed For items until they leave the UK and then the item is handed over to the destination country's postal service as a priority item. The following countries will have tracking overseas; a scan on arrival into the country and on delivery: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Ireland, Finland, France, Germany, Hong Kong, Hungary, Japan, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia Sweden and Switzerland.

Please click here to Track and Trace your order. http://track2.royalmail.com/portal/rm/track;jsessionid=0LABQFSPMRBO0FB2IGJFGAQ;jsessionid=0LABQFSPMRBO0FB2IGJFGAQ?catId=22700601&emt=emt&track=track&default=default&imageRootPath=&loc=en_GB&keyname=track_home&gear=track

Your order is delivered to its destination by the registered postal service of that country and a signature will be taken at the delivery address (this will not necessarily be the signature of the addressee, of course). This means the item is not left unattended or just posted through a letterbox. If no-one is available to sign for the item, it will be retained by that country’s postal administration either for another delivery or for collection by the addressee. 

If you would like to know more about international deliveries please either send us an email at info@designereyewear.co.uk or telephone 0161 794 3532.

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